What To Do When You Encounter Problems

If you encounter problems while using Apollo Online, here are a few basic steps you can try on your own first that might solve the problem before you contact the Apollo Online Help Desk. If none of the following steps help resolve your issue, please contact us using the Support Contact Us Form.

• Clear your browser's cache/cookies/history and refresh.
• Upgrade to the newest version of a supported browser.
• Try testing on another browser.
• Restart your computer.